Legal and Privacy

Privacy Policy

We collect only the information needed to run meter balance tracking, usage analytics, and SMS alerts. This policy explains what we collect, why we collect it, and the choices you have.

Last updated: April 28, 2026

1. Information We Collect

When you register, we may collect your name, mobile number, meter identifiers, notification preferences, and support messages. We also keep basic technical logs to keep the service reliable and secure.

2. How We Use Your Information

Your data is used to check meter balance, send low-balance and usage alerts, personalize account insights, troubleshoot issues, and prevent abuse. We do not sell your personal information.

3. Data Sharing and Processors

We may share limited data with trusted service providers that help us operate the platform, such as hosting infrastructure, SMS delivery partners, and security monitoring tools. These providers are expected to process data only for authorized purposes.

4. Data Security

We use access controls, secure transport, and routine operational safeguards to reduce unauthorized access risk. While no system can promise absolute security, we continuously improve our protections.

5. Data Retention

We retain account and service records only as long as needed to operate the service, resolve disputes, detect abuse, and meet legal obligations. When retention is no longer required, data is deleted or anonymized.

6. Your Rights

You can review and update your profile details from your account. You may also request correction or deletion of your data by contacting support, subject to legal or operational retention needs.

7. International Processing

Your information may be processed in data centers outside your local jurisdiction when required for service delivery. In such cases, we apply reasonable safeguards to protect your data.

8. Policy Updates

We may update this Privacy Policy as our services or legal requirements change. Material updates will be reflected on this page with a revised 'Last updated' date.

Questions about this Privacy Policy? Contact us at info@bixbd.com.